Social media is changing how businesses need to interact with their customers. Two-way communication and transparency are the future.
Equally important, your brand is now being influenced and shaped by your customers (those who like you and those who don't) via social media.
If you're not yet convinced of the power of social media, check out this video:
Social Media Revolution
Then, take a look at this video, which humorously depicts how social media has changed advertising forever:
Advertising-Customer Break Up
You can find many resources online to help you better understand social media. A good book to read is “Social Media Marketing — An Hour A Day” by Dave Evans. Evans provides a step-by-step guide to help you develop an integrated, successful Social Media strategy.
A good web site to check out about marketing online is:
http://www.emarketer.com/
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