Gearvita

Gearvita is a leading online vaping shop based in Jakarta. Our philosophy is to be the best on-stop online shop in the form of electronic cigarette devices with the best quality for our customers. We have a wide selection of products and offer unbeatable prices. The company focuses on Mod Pods, vape juice/liquid, and accessories to meet your vaping needs.

Our service:

1). Your questions regarding products or prices, we will answer within 24 hours on working days.

2). We will monitor the shipment and follow the delivery status over time until the package arrives.

3). If there is damage, effective replacement time: 6 months for batteries, 3 months for atomizers from the delivery date, free replacement with your next order.

Why choose us:

1). The newest product, the first release

2). very competitive price

3). Guaranteed 100% Original

4). Has a variety of products

5). Delivery time within 48 hours

6). Professional customer service

7). Easy payment

Delivery Guarantee

We are the official agency of all brands and can guarantee that all products from factories have passed QC inspection.

After the order is received, please first check the package and all items carefully to ensure whether they work properly.

If something goes wrong, we will always handle it in a professional manner to make our customers satisfied with their purchase from us.

Guaranteed 3 days Dead on Arrival (DOA) or dead when received

Atomizer/Tank/Atomizer Coil/Drip is a product that can be consumed. If there is a quality problem with the Atomizer/tank when receiving the package, please contact our Customer Service via contact@gearvita.id within 72 hours without refilling oil.

If your Mod/Battery/Kit/e-liquid item is damaged or does not work at all when first used, please contact us within the guarantee period for assistance after the sale.

30 day unconditional refund guarantee for unopened & unused items

We want to fully satisfy you with our products. If for any reason you do not want your item within 30 days of receipt, we will accept delivery of the item back to us unopened or used. Refunds are given after we receive the goods in good condition. Return shipping costs are the customer's responsibility and are non-refundable in such cases.

Items that have been opened, used, or are not in resalable condition and therefore do not qualify for a refund.

Based on item features, cartridges pre-filled with e-juice do not apply to this guarantee.

Please follow the warranty process and contact our customer service stating:

Order Number

Code of the item you want to return

Reason for return

Our customer service will review your case and offer a refund within 24 hours.

3 Month Guarantee

We have a certain guarantee period for our products from the date of original purchase, batteries and mods usually with a 3 month guarantee, please check the guarantee section in the item description carefully.

Denial

Artificial damage and problems caused by misuse are not covered by the warranty.

The coil has been used up and is not included in the warranty coverage has expired.

Any cracks in the hardware, modification is at your own risk, and will void the warranty.

exchange conditions

If you encounter one of the situations above, please contact our Customer Service contact@gearvita.id within 48 hours of receiving the goods.

To speed up the process, please follow the guidelines below. Please give :

Order Number

Product name

Serial number

Detailed description of the problem

What steps have you taken to resolve this problem? (for defective items, we recommend using the solutions we suggest on the FAQ page to try to resolve the problem first)

Video/video link or image

Notes

1) Videos/video links or images must describe and show the problem clearly.

2) Must show serial number

Images are requested for review to determine whether a refund or reshipment is eligible. If images are not provided, it is based on agent policy and details provided as to whether a refund is applicable. Refunds are not guaranteed if images are not provided.

The details provided will be reviewed by our team and we will process them in the necessary manner. Our customer service will confirm whether you need it

return :

The item and the address you can return it to.

*Product return shipping costs will be paid by the customer and cannot be taken back except in a 3 day DOA situation.

*During return shipping, customers are responsible for any and all customs charges, terms or tariffs while the item is back in our warehouse.

*For exchanges, the processing time for exchanging goods is between 3-5 working days, after we receive your goods back, and depends on stock availability.

Item missing from package

We are confident that every order is processed quickly and correctly. Each order is checked by at least 3 workers. We record order weight information, take pictures before shipping for some special orders. Sometimes items will be shipped separately due to warehouse selection. Be sure to open the package and inspect it carefully before signing for the package.

However, sometimes errors may occur, if items are missing in the package, we recommend checking the order delivery confirmation message and contact our customer service via contact@gearvita.id within 48 hours.

1. Provide your order number and missing item name (SKU number)
2. Please send clear pictures of the outer packaging, all shipping labels and clearly visible items and (if applicable) the item received.

Possible solution

*If an item is missing, we will send back the missing item/accessory free of charge during the warranty period.

*Or we can arrange a refund of the lost item for you.

Refund conditions

(1) All items that you want to return and get a refund must contact us via email directly.

Email address: contact@gearvita.id

(2) Items in your order that we have not shipped will be refunded within 24-48 business hours after we receive your reasonable request.

(3) Items in your order that we have sent, refunds will be made after we receive the items from you or the shipping agent.

(4) The goods in your order that you have received must be returned after we receive the goods from you and check whether the goods are good and original.

To refund funds in the store's wallet, please wait 24 hours for the credit to appear in your Gearvita.id account.

To refund your actual payment, please wait 48 hours for the refund to appear in your PayPal account.