About CITY.TRAVEL

CITY.TRAVEL™ is an online booking service for airline tickets and hotels that combines all the functional advantages of a metasearch system and the unlimited capabilities of a travel operator.

On one website online, without leaving your home or office, you can find, book, buy and pay for air tickets and hotel accommodation anywhere in the world. The system not only collects the best offers, but also offers to pay for the chosen route directly on the website, without redirecting to third-party resources. This way, you don't have to follow multiple links and remember complex combinations.

It’s now really easy to create your own tourist route – finally, you can feel like a free person, the master of life, before whom the borders of the whole world are open! You are only a few simple steps away from your finished journey.

Changes to your booking

What should I do if my passport number has changed?

You need to provide us with the details of your new passport, which we will enter into the reservation system. As a rule, there is no need to rewrite the ticket in this case. If you need to update your data, you need to contact the City.Travel contact center by email indicated in the voucher in free form, chat customer support via WhatsApp or Viber or by phone.

What should I do if my first and last name are written differently in my new passport?

It is technically impossible to make changes to the spelling of first and last names in the reservation. Airlines treat booking and passport discrepancies differently. Any change may result in cancellation of the ticket, and a refund will only be possible in accordance with the rules for the selected fare. When changes are made, all costs are borne by the client, including administrative fees, airline fines and the cost of services for reissuing a new ticket. Before proceeding to payment, we strongly recommend that you check your order.

I found an error in my ticket, what should I do?

If you discover an error after paying for your order, you must immediately contact our call center. We will try to reduce your losses when correcting the error, if possible.

Contact Information

CITYTRAVEL DMCC
Indigo Icon Tower, JLT, Dubai, UAE
Registration number: DMCC178975
Tax number: 100594701300003

Opening hours:
Mon 09 – 18
Tue 09 – 18
Wed 09 – 18
Thu 09 – 18
Fri 09 – 18
Sat – office closed
Sun – office closed

Free customer support chat:
Whatsapp, Telegram, Viber, Signal:
+971 54 54 500 54

24/7, 7 days a week

Call center for customer service in Russian:
+7 495 640 60 40
+7 812 640 60 40

24 hours a day, seven days a week

For official correspondence:
CITYTRAVEL DMCC
UAE, Dubai, PO Box 337522