Here is a great passage from the book, Stronger: Develop the Resilience You Need to Succeed:
Listen to Others, Especially Before You Speak
When we think of people who possess extraordinary interpersonal skill, we find they are good listeners. In even the briefest of encounters, they can make you feel important.
According to author Denise Restauri, charismatic people are good listeners who make the conversation about the other person. they show genuine interest. They let the world revolve around the other person. They remember the other person's name– and they use it.
So, when you listen to people, truly listen. Look at the other person with interest. Do not multitask.
