Here are some terrific quotes from Mark Goulston's book, Just Listen:
- Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. — Paul Hawken
- Life is mostly a matter of perception and more often misperception. — Dave Logan
- Everyone has an invisible sign hanging from their next saying, “Make me feel important.” — Mary Kay Ash
- Do the unexpected. The expected is boring. The expected is tuned out. — Steve Strauss
- Humility is the surest sign of strength. — Thomas Merton
- Your most unhappy customers are your greatest source of learning. — Bill Gates
- The secret of getting ahead is getting started. — Agatha Chrisie
- Don't find fault. Find a remedy. — Henry Ford
