I really like author Paul R. Timm's advice to stop asking your customers the “typical” questions and instead ask them open-ended questions.
Here's what Timm recommends:
Don't Ask:
- How was everything?
- Can I get you something else?
- Did you find everything you need?
- Will that be all?
- Was everything satisfactory?
Instead Ask:
- What else can I do for you?
- What else can I get for you?
- What else can I help you with?
- What else could we do to better serve you?
- How else can we be of help?
These open-ended questions will let your customers really express their ideas, opinions and needs. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers.
