According to David Grossman, author of the popular book, You Can't Not Communicate-2, here are eight things employees say managers don't do:
- Don't keep employees informed.
- Don't explain the “why” behind decisions.
- Don't communicate frequently enough and in a timely way.
- Don't update employees on changes happening in the business.
- Don't share regular business updates and how the team is performing.
- Don't ask for feedback.
- Don't ask for or listen to concerns.
- Don't act on feedback (or at least close the loop as to why feedback wasn't incorporated into a decision)
This is a great reminder for leaders of what not to do.
And, perhaps number 8 on the list is the one where most managers fall short — not explaining why they didn't incorporate feedback into their final decision.
