Tickets.ua

About Tickets.ua

Tickets.ua is a member of the holding TTN, one of the leading and dynamically growing online travel agencies in Europe. The holding owns one of the largest portfolios of travel services among online travel agencies. The list of such services includes flight tickets, hotels, train and bus tickets, insurance, car hire, city breaks, concert and other tickets. The company was founded in Ukraine in 2009 with the launch of an online travel agency Tickets.UA. Now, TTN offers travel services under brands – Tickets, KissAndFly, Mytickets, Travelfrom. Company's headquarters is in Vienna, Austria.

All the sites of the holding were developed at its own Research and Development Center located in Lviv, Ukraine. Technological support and service development are carried out by a team which consists of more than 200 engineers and managers. Customer Care Service in all the markets is performed 24/7 by holding's multilingual contact centre.

Our mission

We help our clients make the best choice at any stage of travel; we also offer an opportunity to choose from a maximum number of providers and give a transparent price comparison and the best service available to everyone – with constant care about and support of the user.

Vision

Become a European leader in the online travel market according to users and business community – due to expertise, day by day development, and client orientation; get into the EMEA top 5. Our values

TTN people People, who create and receive the best things in a place where it is cool to work, develop, and grow. Clients, who we create the best product for—without them and their recognition our work would have no sense.

TTN products Everything we create for our customers to make their travels more comfortable, affordable, and frequent. We take the lead so that our products exceed user's wishes and expectations.

TTN partners Hundreds of airline companies, carriers, and providers, with which we go ahead and drive the world. TTN expertise Our efforts, professionalism, innovative solutions and best technologies—everything is aimed at a result which brings success and profit to the company.

Pricing

We analyse prices, conduct negotiations with airline companies, search for new partners, find compromises with all market participants which quote ticket prices. We reduce prices on our resource to the lowest possible minimum.

Technologies

Tickets.ua is a unique platform which combines distribution systems, business logic, and payment gateways. To comply with the highest standards of client service, we implement innovative technologies. Our own billing solution allows the processing of electronic payments via leading acquiring banks. Such approach reduces financial transaction expenses and improves credit and debit card acceptance.

Safety

Tickets.ua holds PCI DSS international safety certificate. It guarantees a complete safety of payment card details which are processed during flight ticket reservation on Tickets.ua.

Licenses

Tickets.ua service is accredited by International Air Transport Association (IATA). Its certificates prove that the agency may sell flight tickets and has all the necessary resources for such activity, including competent staff. The activity of the online agency complies with the effective laws of Ukraine.

Collaboration Holding's technological partners are leaders of the world travel industry – Sabre, Amadeus, TravelPort, Sirena, ETI, national airlines and railways, and international bus carriers.

Tickets.ua, as well as the other online travel agencies of TTN, is developed with regard to the peculiarities of each market.

The resource is constantly being enhanced in serving the clients and is expanding its service portfolio. The Research and Development Center welcomes collaboration with strategic partners that specialize in passenger carriage and other travel services, as well as local travel service providers.