Customer Service
Property management has become popular in recent years. With the high demand for real estate, more and more ...
Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out ...
Flavio Martins‘ book, Win The Customer, teaches you 70 simple rules for sensational service. “These can be used as a ...
In your leadership role, it's vital that your team members know how to deliver excellent customer service. “Knock ...
Too often, we think of only external customer service, and forget about the need for excellent internal customer ...
Business Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Paul R. Timm
Don’t Ask Your Customers These 5 Typical Questions
Consider this advice from author Paul R. Timm. He recommends a different twist on asking your customers questions: stop asking ...
A customer who complains and receives a fast response will actually be more loyal to your company in ...
If you want to delight your customers, then the new book by Steve Curtin, Delight Your Customers — ...
Business Customer Service Eric Jacobson on Leadership and Management General Management Skills Leadership Leadership Skills Management
What Southwest Airlines Taught Us This Year
Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 ...
Books For Managers Business Change Management Customer Feedback Customer Service General Management Skills Strategic Planning
Ask Your Customers To Help You Write Your Strategic Plan
Mike Brown, the founder of the Kansas City company called, The Brainzooming Group, encourages business leaders to solicit ...
Every business leader should periodically call his/her company to observe how their customers are being treated by their ...
Business Communications Skills Customer Service General Management Skills Leadership Leadership Books Leadership Skills Listening Skills Management
5 Open-Ended Questions To Ask Your Customers
I really like author Paul R. Timm's advice to stop asking your customers the “typical” questions and instead ...
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