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Customer Satisfaction
Flavio Martins‘ book, Win The Customer, teaches you 70 simple rules for sensational service. “These can be used as a ...
Business Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Paul R. Timm
Don’t Ask Your Customers These 5 Typical Questions
Consider this advice from author Paul R. Timm. He recommends a different twist on asking your customers questions: stop asking ...
What separates market leaders from the pack? The answer is alignment, explains Edgar Papke, author of the book, True Alignment: Linking Company ...
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