Customer Retention

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70 Simple Rules For Sensational Service

Business Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Flavio Martins

5 years ago 2

70 Simple Rules For Sensational Service

Flavio Martins‘ book, Win The Customer, teaches you 70 simple rules for sensational service. “These can be used as a ...

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Nine Times When You Should Thank Your Customers

Business Customer Feedback Customer Retention Customer Service Customer Value Customers Eric Jacobson on Leadership and Management Leaders Leadership Thanking Customers

6 years ago 2

Nine Times When You Should Thank Your Customers

In your leadership role, it's vital that your team members know how to deliver excellent customer service. “Knock ...

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Linking Company Culture With Customer Needs

Business Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Eric Jacobson on Leadership and Management

10 years ago 2

Linking Company Culture With Customer Needs

What separates market leaders from the pack? The answer is alignment, explains Edgar Papke, author of the book, True Alignment: Linking Company ...

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How To Respond To A Customer Who Complains

Business Customer Feedback Customer Loyalty Customer Retention Customer Service Customer Value Eric Jacobson on Leadership and Management

10 years ago 3

How To Respond To A Customer Who Complains

A customer who complains and receives a fast response will actually be more loyal to your company in ...

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