Customer Retention

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70 Simple Rules For Sensational Service

Business Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Flavio Martins

6 years ago 18

70 Simple Rules For Sensational Service

Flavio Martins‘ book, Win The Customer, teaches you 70 simple rules for sensational service. “These can be used as a ...

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Nine Times When You Should Thank Your Customers

Business Customer Feedback Customer Retention Customer Service Customer Value Customers Eric Jacobson on Leadership and Management Leaders Leadership Thanking Customers

7 years ago 22

Nine Times When You Should Thank Your Customers

In your leadership role, it's vital that your team members know how to deliver excellent customer service. “Knock ...

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Linking Company Culture With Customer Needs

Business Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Eric Jacobson on Leadership and Management

10 years ago 17

Linking Company Culture With Customer Needs

What separates market leaders from the pack? The answer is alignment, explains Edgar Papke, author of the book, True Alignment: Linking Company ...

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How To Respond To A Customer Who Complains

Business Customer Feedback Customer Loyalty Customer Retention Customer Service Customer Value Eric Jacobson on Leadership and Management

11 years ago 20

How To Respond To A Customer Who Complains

A customer who complains and receives a fast response will actually be more loyal to your company in ...

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