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Nine Times When You Should Thank Your Customers

Business Customer Feedback Customer Retention Customer Service Customer Value Customers Eric Jacobson on Leadership and Management Leaders Leadership Thanking Customers

7 years ago 53

Nine Times When You Should Thank Your Customers

In your leadership role, it's vital that your team members know how to deliver excellent customer service. “Knock ...

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Linking Company Culture With Customer Needs

Business Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Eric Jacobson on Leadership and Management

10 years ago 50

Linking Company Culture With Customer Needs

What separates market leaders from the pack? The answer is alignment, explains Edgar Papke, author of the book, True Alignment: Linking Company ...

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How To Respond To A Customer Who Complains

Business Customer Feedback Customer Loyalty Customer Retention Customer Service Customer Value Eric Jacobson on Leadership and Management

11 years ago 47

How To Respond To A Customer Who Complains

A customer who complains and receives a fast response will actually be more loyal to your company in ...

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7 Ways To Delight Your Customers — New Book

Business Customer Feedback Customer Service Eric Jacobson on Leadership and Management General Management Skills Human Resources Leadership Management Steve Curtin

12 years ago 52

7 Ways To Delight Your Customers — New Book

If you want to delight your customers, then the new book by Steve Curtin, Delight Your Customers — ...

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14 years ago 47

Books For Managers Business Change Management Customer Feedback Customer Service General Management Skills Strategic Planning

Ask Your Customers To Help You Write Your Strategic Plan

Mike Brown, the founder of the Kansas City company called, The Brainzooming Group, encourages business leaders to solicit ...

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